Archive · 1 Sep 2026
West Bengal Orders Twice-Weekly Public Grievance Hearings Without Appointments
The West Bengal government wants officials to meet citizens regularly.
These meetings are for people who have complaints or problems with government services.
Officials must hold them every Tuesday and Thursday.
The meetings will run from 10:30 a.m.
until 1 p.m.
People do not need to make an appointment first.
The rule applies to officials at state, district, and local field offices.
Officials cannot plan other meetings or trips during these hours.
Offices must also display their phone numbers and email addresses.
West Bengal officials must hold public grievance hearings every Tuesday and Thursday.
Hearings will take place from 10:30 a.m. to 1 p.m.
Citizens will not need prior appointments to meet officials.
The order applies to state, district, and field-level government offices.
Officials may not schedule meetings, field tours, or outside engagements during hearing hours.
- Who
- West Bengal state, district, and field-level government officials, under an order issued by Chief Secretary Manoj Agarwal.
- What
- Officials must hold public grievance hearings twice a week without requiring appointments.
- When
- Every Tuesday and Thursday, from 10:30 a.m. to 1 p.m.
- Where
- Government offices across West Bengal.
- Why
- The hearings were ordered following the launch of the “Apnar Sarkar Apnar Pashe” initiative to provide a channel for citizens to raise grievances.
- Initiative
- Apnar Sarkar Apnar Pashe
- Hearing days
- Tuesday and Thursday
- Hearing hours
- 10:30 a.m. to 1 p.m.
- Appointments
- Not required
- Officials covered
- State, district, and field-level officials
- Scheduling restriction
- No official meetings, field tours, or external engagements during hearing hours
- Contact information
- Office phone numbers and email addresses must be prominently displayed on office premises and departmental websites