Indian Banks to Get Unique Calling Numbers for Customer Security

Banks in India are likely to get their own special phone numbers that customers can call.

Right now, banks call customers from numbers that don't let customers call back.

The new numbers will allow incoming calls, which will help customers feel safer and allow them to confirm the authenticity of the calls.

Banks are also asking for clarity on using these numbers for debt collection and whether third-party agents need to use them too.

This change is being discussed with the government and the Reserve Bank of India to improve customer service and security.