Archive · 26 Jul 2025
Gurgaon's MCG Intensifies Citizen Grievance Redressal Efforts
The Gurgaon civic body (MCG) is working to improve how it handles complaints from people.
The leader of MCG told officials to fix problems quickly.
They must report how many complaints are waiting to be addressed every day.
The leader will check these complaints every week.
Engineers also need to be at meetings every Friday to see how things are going.
Also, MCG is telling people with illegal water hookups to pay their bills and get proper water connections.
This is to make sure everyone's concerns are taken seriously and handled properly.
MCG Commissioner Pradeep Dahiya issued directives for prompt citizen complaint resolution.
Officials must address complaints with urgency and focus on resolving old and pending cases.
Daily pendency reports are mandated, with the Commissioner reviewing complaints weekly.
Executive engineers must attend weekly meetings to monitor on-ground operations.
Notices regarding 17,373 illegal water connections are being issued, with instructions to pay dues.
- Who
- MCG Commissioner Pradeep Dahiya and MCG officials.
- What
- MCG is implementing measures to improve citizen grievance redressal and address illegal water connections.
- When
- Instructions were issued by the MCG Commissioner on Saturday. Notices for illegal water connections were sent earlier this month.
- Where
- Gurgaon
- Why
- To provide a responsive and efficient urban administration and to ensure legal water connections.
- Organization
- Municipal Corporation of Gurgaon (MCG)
- Commissioner
- Pradeep Dahiya
- Complaint Reviews
- Weekly, every Wednesday
- Pendency Reports
- Daily, by 11 am
- Illegal Water Connections
- 17,373 notices issued