Archive · 28 Oct 2025
Zepto Rolls Out 'You Decide Your Refund' Feature
Zepto, a company that delivers groceries quickly, has launched a new feature where customers can choose how much money they want back if something they order is not right.
Instead of Zepto deciding, customers can now use a slider to choose a refund amount between 30% and 100%.
The feature applies to fruits, vegetables, and eggs only.
This is meant to build trust by letting customers decide what is fair.
Some people like it because they can get a partial refund for a small issue without feeling guilty, while others worry that some people might try to abuse the system.
Zepto introduced a 'You Decide Your Refund' feature.
The feature allows users to select refund amounts between 30% and 100% .
It is applicable to issues with fruits, vegetables and eggs.
Ankit Agarwal, Chief Product Officer, explains the goal is to build trust.
The feature is being piloted with a select group of users.
- Who
- Zepto, a quick-commerce platform.
- What
- Launched a 'You Decide Your Refund' feature, allowing users to choose their refund amount.
- When
- The feature was recently rolled out.
- Where
- On the Zepto platform.
- Why
- To build transparency and trust with customers.
Optimistic View
Skeptical View
Usefulness
Optimistic View
Some users are excited about the ability to request a partial refund and avoid feeling like they're taking advantage of the system.
Skeptical View
Some users think that the feature may not work due to people trying to exploit the system.
- Company
- Zepto
- Feature Name
- 'You Decide Your Refund'
- Refund Range
- 30-100%
- Eligible Items
- Fruits, vegetables, eggs
- Pilot Status
- Currently being tested with a select group