Archive · 21 Aug 2026
Odisha Launches WhatsApp System for Revenue Grievance Redressal
Odisha has started a new way for people to complain about Revenue department services using WhatsApp.
The service works through a chatbot called Ama Sathi.
People can choose a complaint category, send details and upload documents.
Officials will examine the complaint and may ask Revenue Inspectors to verify information.
More senior officials can receive complaints that need higher-level action.
People will get messages showing what is happening with their complaint.
They will also be told whether it was resolved or rejected and can rate the service.
The government is discussing how to add complaints made in offices to the same system.
Odisha Minister Suresh Pujari launched a Revenue Grievance Redressal System through the Ama Sathi WhatsApp Chatbot.
Citizens can submit categorized complaints, supporting documents and track progress without initially visiting Revenue offices.
Complaints may be handled by Tahasildars and Revenue Inspectors or escalated to senior district officials.
Applicants will receive WhatsApp updates on submission, verification, escalation, resolution or rejection, and can provide feedback.
The department is considering integrating physical complaints into the same unified digital grievance management system.
- Who
- Odisha Revenue and Disaster Management Minister Suresh Pujari launched the system for citizens and Revenue department officials.
- What
- A WhatsApp-based Revenue Grievance Redressal System was introduced through the Ama Sathi WhatsApp Chatbot.
- When
- The system was launched on Wednesday.
- Where
- The launch took place in Bhubaneswar, Odisha; demonstrations involved citizens from Rayagada, Jharsuguda and Kataka districts.
- Why
- The initiative aims to make Revenue services simpler and more accessible while improving transparency, accountability, tracking and timely disposal of complaints.
- Platform
- Ama Sathi WhatsApp Chatbot
- WhatsApp number
- 9437292000
- Initial complaint authority
- The Tahasildar initially examines general grievances.
- Escalation path
- Complaints may move from the Tahasildar to the Revenue Inspector, Sub Collector, Additional District Magistrate and District Collector.
- Citizen notifications
- Updates may cover submission, progress, verification, escalation, resolution or rejection.
- Additional features
- The system supports document uploads, online tracking, field verification, digital records and service feedback.
- Planned expansion
- Physical complaints may be digitised and integrated into the unified grievance management system.