Archive · 1 Sep 2026
Karnataka Plans Online Rural Complaint System for Panchayats
Karnataka plans to create a website and mobile app for people living in rural areas.
Residents will be able to complain about problems with Gram Panchayat services.
These problems could include drinking water, roads, sanitation, property taxes and lake management.
People can attach photos and videos to show what went wrong.
They will also be able to see which officer is handling the complaint.
The system will let them follow the complaint’s progress.
Officials are expected to solve complaints within a set time.
The minister says this should make rural government services more transparent and accountable.
Rural residents in Karnataka will soon be able to register and track complaints online.
The Rural Development and Panchayat Raj Department will develop a dashboard-based web portal and mobile application.
Complaints may cover e-Swathu, property taxes, water, sanitation, roads, lakes, encroachments and rural assets.
Users will be able to submit photographs and videos and see the responsible officer’s contact details.
Minister Eshwar B. Khandre called for time-bound resolution through a single-window grievance system.
- Who
- Rural residents, Gram Panchayats and Karnataka’s Rural Development and Panchayat Raj Department; Minister Eshwar B. Khandre directed officials to develop the system.
- What
- A dashboard-based web portal and mobile application for registering, tracking and resolving rural complaints.
- When
- The system is planned to be introduced soon; no specific launch date was given.
- Where
- Across rural areas of Karnataka.
- Why
- To provide a single-window grievance mechanism, improve response times, and strengthen transparency, accountability and citizen participation.
- Proposed tools
- A dashboard-based web portal and mobile application.
- Complaint tracking
- Complainants will be able to monitor the progress and status of grievances.
- Evidence submissions
- Users may submit photographs and videos with complaints.
- Issues covered
- e-Swathu, property tax assessment, social forestry, lakes, encroachments, drinking water, sanitation, rural roads and rural assets, among others.
- Responsible officer details
- The system is expected to show the responsible officer’s name and contact number.
- Resolution standard
- Officials have been directed to resolve complaints within a stipulated time frame.
- Model cited
- Khandre referred to Namma Bengaluru and the Sahaaya app as examples of integrated grievance systems.