Archive · 1 Dec 2025
MyTravaly Enhances Transparency in India's Travel-Tech Sector
MyTravaly is a travel-tech company that helps people book hotels and plan trips.
They have recently announced new features to make their service more transparent and trustworthy.
These include a self-service portal where customers can manage their bookings, automatic refunds if a hotel doesn't confirm a booking, and better tools for hotels to manage their rooms.
They are also working on an AI-driven trip planner.
The company is doing this because there have been concerns in the travel industry about booking reliability and refund delays.
MyTravaly wants to make sure their customers and hotel partners have a good experience and can trust their platform.
MyTravaly has introduced a self-service portal for customers to manage bookings, cancellations, and refunds independently.
The platform now offers automatic refund triggers for unconfirmed bookings, reducing refund-related delays.
MyTravaly has integrated with leading channel managers to ensure real-time inventory and tariff updates, reducing overbooking issues.
The company has launched the Hotel Business Centre (HBC) and a mobile app for hoteliers to manage their inventory and bookings directly.
MyTravaly is developing an AI-driven 'Create-a-Trip' planner to enable users to design and book personalized itineraries.
- Who
- MyTravaly, a Bengaluru-based travel-tech firm
- What
- Announced measures to enhance transparency and improve customer experience
- When
- In response to recent concerns in the travel-tech sector
- Where
- India, with a focus on the online travel sector
- Why
- To address issues of booking reliability, cancellations, and refund delays, and to build trust in the sector
- Company
- MyTravaly
- Founder and Global CEO
- Hamlet Roy
- Travellers Connected
- Over 1 million
- Hotel Partners
- More than 10,000
- New Features
- Self-service portal, automatic refund triggers, real-time inventory updates, structured review monitoring, AI-driven trip planner
- Channel Managers Integrated
- AxisRooms, ResAvenue, SaasAro, Stayflexi, Aiosell
- Tools for Hoteliers
- Hotel Business Centre (HBC), MyTravaly for Hoteliers app, integrated PMS, multi-currency payout options