Archive · 11 Aug 2025
IndiGo Fined for 'Unclean Seat' Causing Passenger Distress
A Delhi court made IndiGo Airlines pay Rs 1.75 lakh because a passenger's seat was dirty.
A 60-year-old woman found her seat on a flight from Azerbaijan to New Delhi stained and unpleasant.
She told the crew, but they didn't help immediately, making her upset.
The court said IndiGo didn't prove they regularly cleaned their planes or taught their staff about keeping things clean.
IndiGo said the complaint was filed incorrectly and they did offer the passenger a different seat.
The court ruled in the passenger's favor, saying the airline should have provided a cleaner environment.
IndiGo Airlines was fined Rs 1.75 lakh by a Delhi consumer forum.
The fine was issued for providing an 'unhygienic, stained' seat to a 60-year-old passenger.
The passenger reported the seat was dirty, causing emotional distress during the flight.
The consumer forum cited lack of cleaning records and crew training by IndiGo.
IndiGo argued the complaint was filed against the wrong entity and that they offered a seat change.
- Who
- A 60-year-old woman (Pinki) was the complainant, and IndiGo Airlines was the defendant.
- What
- IndiGo Airlines was fined for providing a passenger with an unsanitary seat.
- When
- The order was issued on July 18.
- Where
- Delhi, on a flight from Azerbaijan to New Delhi.
- Why
- For providing a passenger with an unsanitary seat and failing to maintain cleaning records and crew training.
Passenger's View
Airline's View
Seat Condition
Passenger's View
The seat provided by IndiGo was unhygienic and stained, causing emotional distress.
Airline's View
IndiGo claimed the seat was not stained.
Response to Complaint
Passenger's View
IndiGo did not address the complaint about the seat promptly.
Airline's View
IndiGo immediately took cognizance of the complaint and offered a different seat.
- Airline
- IndiGo Airlines
- Fine Amount
- Rs 1.75 lakh
- Complainant
- 60-year-old woman (Pinki)
- Complaint
- Unsanitary seat
- Flight Origin
- Azerbaijan
- Flight Destination
- New Delhi