3 hrs ago
TRAI Tightens Spam-Call Rules for Truecaller and Other Apps
TRAI has changed the rules for apps that manage phone calls.
These apps include services such as Truecaller.
They can no longer automatically flag or block calls from numbers beginning with 1600 or 140.
They may do so only if they share spam information with telecom companies’ DLT platform.
TRAI has also created new rules for robocalls.
Robocalls are calls made automatically rather than by a person.
The regulator also changed rules for commercial communications.
The goal of the changes is to control how spam information and commercial calls are managed.
TRAI has barred call management apps from flagging or blocking calls from 1600 and 140 number series.
Apps may handle those calls only if they share spam data with telecom operators’ DLT platform.
The changes affect apps such as Truecaller.
TRAI has introduced additional rules for robocalls.
The regulator has also tightened rules governing commercial communications.
- Who
- TRAI, call management apps such as Truecaller, and telecom operators.
- What
- TRAI has tightened rules for flagging and blocking calls from 1600 and 140 number series and introduced rules for robocalls and commercial communications.
- Where
- When
- Why
- To require spam data sharing with telecom operators’ DLT platform and regulate robocalls and commercial communications.
Key facts
- Regulator
- TRAI
- Affected apps
- Call management apps such as Truecaller
- Restricted number series
- 1600 and 140
- Data-sharing condition
- Spam data must be shared with telecom operators’ DLT platform
- Additional rules
- Robocalls and commercial communications
Sources
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