Archive · 28 May 2025
BPM Sector Navigates Slowdown, Automation, and Shifts
The business process management (BPM) sector, previously known as BPO, is changing.
Growth slowed in 2023 due to economic challenges and companies moving work offshore and embracing automation.
Despite the slowdown, the BPM sector is still growing faster than IT services, with projections of 4.5%-5% growth in 2025.
Companies are using AI and automation to improve efficiency, especially in a cost-conscious environment.
Major players like TCS, Infosys, and Wipro are part of this industry, which is worth over $300 billion.
Diverse service providers outperformed niche specialists in 2023.
The BPM sector's growth slowed to between 4.5% and 5.5% in 2023.
This slowdown was driven by economic challenges and automation.
The BPM sector is growing faster than IT services.
Companies are leveraging AI and automation for efficiency.
Diverse service providers outperformed niche specialists in 2023.
- Who
- BPM providers such as TCS, Infosys and Wipro.
- What
- The BPM sector is undergoing changes, including a slowdown in growth and increased focus on automation.
- When
- Slowdown occurred in 2023.
- Where
- Bengaluru
- Why
- Driven by challenging macroeconomic environments, migration of workloads, and increased demand for automation.
- 2023 Growth Rate (Top 50)
- 4.5% to 5.5%
- 2022 Growth Rate (Top 50)
- 7.5% to 8.5%
- Projected 2025 BPM Growth
- 4.5%-5%
- Projected 2025 IT Services Growth
- 1.5%-2%
- TCS Revenue in 2023
- $3.5 billion
- Global BPS Industry Value
- $300 billion+