Archive · 8 Jan 2026
Delhi High Court Stays RBI Ombudsman Complaint Review Order
The Delhi High Court has temporarily stopped a rule that said every complaint rejected by the RBI ombudsman should be checked again by a trained legal person.
The court wants to think more about this rule and has asked the RBI to come back on March 17.
The RBI had asked for this stop because they said only certain people have the power to change the rules about how complaints are handled.
The original rule was made to help customers who have problems with banks, like someone who had money stolen from their credit card.
The Delhi High Court stayed its own direction requiring a second-level human intervention for rejected RBI ombudsman complaints.
The stay was issued on January 8, 2026, and the matter is listed for further hearing on March 17, 2026.
The original direction was issued on November 27, 2025, by a single judge to strengthen the complaint redressal system.
The RBI argued that the single judge exceeded constitutional powers by directing changes to a statutory scheme.
The single judge's order aimed to make the RBI ombudsman's complaint process more consumer-friendly and reduce litigation.
- Who
- Delhi High Court, Reserve Bank of India (RBI), Solicitor General Tushar Mehta
- What
- Stay on the direction for second-level human intervention in RBI ombudsman complaint rejections
- When
- January 8, 2026 (stay issued), November 27, 2025 (original order)
- Where
- Delhi High Court, India
- Why
- To review the direction that complaints rejected by the RBI ombudsman should undergo a second-level human supervision process
- Court
- Delhi High Court
- Bench
- Chief Justice Devendra Kumar Upadhyaya and Justice Tejas Karia
- Stayed Directions
- Second-level human intervention and affidavit filing by RBI deputy governor
- Next Hearing Date
- March 17, 2026
- Original Order Date
- November 27, 2025
- Solicitor General
- Tushar Mehta
- Petitioner
- Credit card holder victim of fraudulent transaction
Sources
Delhi High Court seeks RBI response on privacy violations by NBFC digital lending apps
Delhi High Court issues notice on PIL over data privacy violations by digital lending apps
Delhi High Court stays second-level review order for RBI ombudsman complaints
