Archive · 30 Jul 2026
Consumer Commission Orders Rs 7.25 Lakh Compensation for Non-Operational Cup Machine
A man in West Bengal bought a machine to make paper cups for Rs 8.5 lakh.
The company promised to install it, give training, and supply raw materials for 10 days.
They didn’t do this, so the machine didn’t work.
The consumer commission said the company was at fault and ordered the company to pay Rs 7.25 lakh to the buyer.
This money covers lost earnings, mental pain, and legal costs.
The case shows that sellers must keep their promises after selling a product.
Consumer bought a paper cup machine for Rs 8.5 lakh in 2023.
Seller promised installation, 5‑6 days of training, 10 days of free raw materials, and required tools.
Seller failed to deliver raw materials, provide training, and service the machine.
Commission ruled the machine was not defective and ordered Rs 7.25 lakh compensation.
Award included Rs 5 lakh for loss of income, Rs 2 lakh for mental pain, and Rs 25,000 for litigation costs.
- Who
- Unnamed consumer and OP Company
- What
- Court awarded Rs 7.25 lakh compensation for failure to provide training, raw materials and service for a paper cup machine
- When
- July 8, 2024
- Where
- West Bengal, India
- Why
- Seller failed to meet contractual obligations, causing financial loss and mental distress
- Ruling Date
- July 8, 2024
- Compensation Amount
- Rs 7.25 lakh
- Buyer
- Unnamed West Bengal consumer
- Seller
- OP Company
- Machine Cost
- Rs 8.5 lakh
- Court
- District Consumer Commission, West Bengal