Archive · 24 Aug 2026
Worm Found In PAUL Sandwich Raises Gurugram Food Safety Concerns
A customer in Gurugram said he found a live worm in his sandwich.
He had already eaten almost half of it before seeing the worm.
He recorded a video of the worm moving on the meat.
The video was later shared widely on social media.
The customer said the incident was disturbing and made him worry about restaurant cleanliness.
PAUL’s management contacted him, apologised, and said it would investigate.
The customer felt the response was routine and not serious enough.
The incident has renewed questions about food safety and whether stronger inspections are needed.
A customer alleged finding a live worm inside a sandwich at PAUL’s One Horizon Centre outlet in Gurugram.
Sulabh Mathur said he had eaten nearly half the sandwich before noticing the worm.
A video showing the worm crawling on the meat was shared online and went viral.
Mathur called the incident disturbing and urged people to stay vigilant about their food.
PAUL management reportedly apologised and promised an internal investigation, which Mathur criticised as a standard response.
- Who
- Customer Sulabh Mathur and PAUL India’s restaurant management are central to the incident.
- What
- A live worm was allegedly found inside a sandwich at a PAUL restaurant.
- When
- The incident occurred on a Friday during breakfast.
- Where
- At the PAUL outlet in One Horizon Centre on Golf Course Road, Gurugram, Haryana.
- Why
- The incident raised concerns about restaurant hygiene and food safety.
Customer’s Concerns
Restaurant’s Response
Hygiene and food safety
Customer’s Concerns
Sulabh Mathur described finding a live worm in his sandwich as extremely disturbing and questioned the seriousness of hygiene practices at PAUL outlets.
Restaurant’s Response
PAUL management reportedly apologised and said it would conduct an internal investigation.
Adequacy of the response
Customer’s Concerns
Mathur said the restaurant’s message appeared to be a standard draft response and suggested similar experiences had not been taken seriously.
Restaurant’s Response
The restaurant’s stated position, as reported, was to apologise and examine what happened internally.
Need for stronger action
Customer’s Concerns
The incident has prompted questions about whether Gurugram needs a tougher food-safety crackdown similar to the Maharashtra FDA’s reported zero-tolerance approach.
Restaurant’s Response
No specific public enforcement action by Gurugram authorities was reported in the article.
- Restaurant
- PAUL
- Location
- One Horizon Centre, Golf Course Road, Gurugram
- Customer
- Sulabh Mathur
- Food ordered
- A sandwich among six to seven dishes
- Discovery
- Mathur said he noticed a live worm after eating nearly half the sandwich.
- Restaurant response
- PAUL management apologised and assured Mathur of an internal investigation.
- Public reaction
- A video of the alleged worm was shared widely on social media.