2 weeks ago
Mumbai Metro One Launches Digital Passes On WhatsApp For Commuters
People ride a big train called the Metro in Mumbai, a city in India.
The company that runs one part of it, Mumbai Metro One, made a new way to buy train passes.
Instead of a plastic card, you can use WhatsApp, a messaging app on your phone.
You send the word 'Hi' to a special phone number, then choose the pass you want.
You pay with your phone, and your pass is stored digitally on your smartphone.
You can even put it in Google Wallet or Apple Wallet, like a digital pocket for tickets.
There are two types of passes: one for a set number of trips and one where money is automatically taken for each ride.
The second type lets you add more money later when the balance runs low.
This means commuters do not have to queue at ticket counters or carry physical cards.
The Metro line has been running for 12 years and has carried more than 125 crore passengers, which is a very big number of rides.
Mumbai Metro One launched DG-Pass, letting commuters on the Versova-Andheri-Ghatkopar corridor buy travel passes through its WhatsApp ticketing platform.
The Trip Pass offers a fixed number of pre-paid journeys with unused trips saved, while the Store Value Pass deducts fares automatically from a rechargeable balance.
Digital passes can be added to Google Wallet and Apple Wallet so commuters can carry them directly on their smartphones.
Commuters can buy a pass by sending 'Hi' to +91 9670008889, choosing 'Digital Pass', and paying via UPI, debit card or credit card, with no separate app, account or ticket counter visit.
The service builds on Mumbai Metro One's WhatsApp e-ticketing from November 2022; the corridor completed 12 years of operations in June 2026 and has carried over 125 crore passengers.
- Who
- Mumbai Metro One, the metro operator promoted by Reliance Infrastructure, which announced and launched the service for commuters.
- What
- Launch of DG-Pass, a WhatsApp-based digital ticketing facility offering Trip Passes and Store Value Passes, with passes addable to Google Wallet and Apple Wallet.
- Where
- The Versova-Andheri-Ghatkopar Metro corridor in Mumbai, India.
- When
- Announced on Sunday, August 16, building on the operator's WhatsApp e-ticketing service introduced in November 2022.
- Why
- To make regular Metro travel more convenient, reduce dependence on physical tickets and ticket-counter queues, and serve commuters with fixed or variable travel patterns.
Key facts
- Operator
- Mumbai Metro One Pvt Ltd (promoted by Reliance Infrastructure)
- Corridor
- Versova-Andheri-Ghatkopar
- Service Name
- DG-Pass
- Pass Options
- Trip Pass and Store Value Pass
- WhatsApp Number
- +91 9670008889
- Payment Methods
- UPI, debit card, credit card
- Wallet Integration
- Google Wallet and Apple Wallet
- Ridership
- Over 125 crore passengers since launch; 12 years of operations completed in June 2026











