Archive · 6 Aug 2025
KLM Data Breach Exposes Customer Data via Third Party
KLM, the airline, had a data breach!
Someone got into a company that helps KLM with customer service and saw some customer info.
This includes names, phone numbers, and Flying Blue numbers.
Don't worry, they didn't get your passwords or credit card info.
KLM says their own computers are safe.
The airline is telling customers and has informed the authorities to make sure everything is okay and prevent this from happening again.
KLM confirmed a data breach exposing customer data through a third-party customer service provider.
Exposed data includes names, phone numbers, email addresses, Flying Blue numbers and status.
Sensitive information like passwords and financial details were not compromised.
KLM's internal systems were secure and not impacted by the incident.
Authorities in the Netherlands and France have been notified of the data breach.
- Who
- KLM customers, particularly those in the Flying Blue loyalty program, and a third-party customer service provider.
- What
- A data breach at an external customer service provider exposed personal details of KLM customers.
- When
- December 2023 (previous breach); Not explicitly stated for this breach, but it has been reported.
- Where
- The breach affected customers of KLM and Air France, the breach happened at a third-party service provider.
- Why
- The reason for the breach isn't explicitly stated, but unauthorized access to customer data occurred.
KLM's Response
Customer Concerns
Customer impact
KLM's Response
Expressing regret for any inconvenience caused.
Customer Concerns
No opposing view is provided in the articles.
- Affected Airline
- KLM, Air France
- Data Exposed
- Names, phone numbers, email addresses, Flying Blue membership details
- Data NOT Exposed
- Passwords, travel dates, passport numbers, credit card details, Flying Blue miles
- Affected Customers
- Those who contacted customer service
- Authorities Notified
- Dutch Data Protection Authority, CNIL (France)