Archive · 15 Jun 2025
Mumbai Commission Orders Refiff.com to Refund Customer
A customer ordered a gold coin online from Refiff.com but received a ring instead.
They returned the ring, but didn't get their money back.
The consumer commission agreed the website was wrong and told them to give the customer their money back, plus interest and money for the complaint costs.
However, the commission said the customer was rude to the website staff and wouldn't get extra money for being upset.
Customer ordered a gold coin from Refiff.com but received a ring.
The customer returned the incorrect item.
Refiff.com failed to issue a refund despite acknowledging the return.
The consumer commission ordered a full refund with interest plus complaint costs.
The commission denied mental harassment compensation due to the customer's behavior.
- Who
- District Consumer Disputes Redressal Commission (Central Mumbai) and Refiff.com
- What
- Consumer commission ruled Refiff.com provided deficient service for failing to refund a customer.
- When
- Order passed on June 9, 2018
- Where
- Mumbai, India
- Why
- Refiff.com failed to refund a customer after delivering an incorrect product.
Customer's Stance
Refiff.com's Stance
Mental Harassment Compensation
Customer's Stance
Customer entitled to compensation for mental harassment.
Refiff.com's Stance
Commission denied compensation for mental harassment, citing customer's rude behavior.
- Order Date
- January 25, 2018
- Product Ordered
- 5-gm gold coin
- Payment Made
- Rs 16,124
- Product Delivered
- February 1, 2018 (incorrect item: ring)
- Return Request Date
- February 1, 2018
- Product Returned
- February 21, 2018
- Refund Ordered
- Rs 16,124 plus interest
