Archive · 6 Jun 2025
Ahmedabad Airport Earns Customer Experience Accreditation
Imagine an airport that's trying to be super friendly and easy to use!
The airport in Ahmedabad, India, got a special award for being good at making passengers happy.
This award means they're doing a great job with things like helping people find their way, making sure things run smoothly, and keeping everyone safe.
They improved by making it easier to check your bags, using new technology, and making things safer.
This award is like a gold star for the airport, showing they care about making travel better for everyone.
Ahmedabad's SVPI Airport received Level-4 accreditation from ACI.
The accreditation recognizes improvements in customer experience.
SVPI is among a select group of global airports with this accreditation.
Key initiatives include digitized SOPs and Digi Yatra implementation.
The airport enhanced baggage handling and increased surveillance with AI.
- Who
- The Sardar Vallabhbhai Patel International Airport (SVPI).
- What
- Received Level-4 accreditation from Airports Council International.
- When
- Announced on Friday.
- Where
- Sardar Vallabhbhai Patel International Airport, Ahmedabad.
- Why
- To improve customer experience and operational efficiency.
- Location
- Ahmedabad
- ACI Recognition
- Level-4 accreditation
- Focus
- Customer experience
- Key Initiatives
- Digitisation of SOPs
- AI Usage
- Enhanced safety and project monitoring
- Ranking
- 3rd in India