Archive · 20 Sep 2026
Goldman Sachs Finds AI Adoption Leaders, Tech Hiring Faces Pressure
A Goldman Sachs report looked at how quickly countries are using artificial intelligence.
France, the United States, the Netherlands, and the United Kingdom were among the fastest adopters.
Emerging markets were using AI at somewhat lower rates.
In industries where AI can replace some tasks, companies began posting fewer jobs after the middle of 2022.
This was especially noticeable in technology-related services and call centers.
Call-center jobs were particularly far below normal levels in the United States, Canada, and Germany.
The report said AI has not yet caused a large hiring slowdown across entire economies.
However, younger and entry-level workers may have more difficulty finding jobs as companies use automated tools.
France, the United States, the Netherlands, and the United Kingdom recorded AI adoption at the top end of a 15–20% range among major developed economies.
Major emerging markets reported AI adoption rates between 10% and 15%.
Job openings in highly automation-exposed industries began slowing in the second half of 2022, especially in Germany, Australia, and the United States.
Call-center employment fell below trend by 39% in the United States, 33% in Canada, and 27% in Germany.
Goldman Sachs said economy-wide hiring effects remain limited, but entry-level workers face greater obstacles as automation expands.
- Who
- Goldman Sachs Research analyzed AI adoption and employment trends across major developed and emerging economies.
- What
- The report found that AI adoption is concentrated among several developed economies and is contributing to hiring pressure in automation-exposed industries.
- When
- The hiring slowdown began appearing in the second half of 2022; the report was cited on September 20.
- Where
- The analysis covered major developed and emerging economies, with notable effects reported in the United States, Germany, Australia, Canada, and France.
- Why
- Companies in industries exposed to automation may be reassessing hiring plans as generative AI and other automated tools become available.
- Developed-economy adoption
- AI adoption rates ranged from 15% to 20% among major developed economies.
- Leading adopters
- France, the United States, the Netherlands, and the United Kingdom were at the top end of the range.
- Emerging-market adoption
- Major emerging markets recorded adoption rates between 10% and 15%.
- Hiring slowdown
- Job openings in highly automation-exposed industries began slowing in the second half of 2022.
- Call-center employment
- Employment was 39% below trend in the United States, 33% below trend in Canada, and 27% below trend in Germany.
- Economy-wide effect
- A 10% occupational exposure to AI was associated with a 0.1 percentage-point drag on annual headcount growth across the United States, France, and Canada.
- Most vulnerable workers
- Entry-level and junior workers faced heavier obstacles as firms integrated automated solutions.