Archive · 28 Sep 2025
IndiGo Passenger Praises Staffer's Inclusive Service
A passenger named Dhiraj Golyan had a great experience at the IndiGo check-in counter.
The staff member, Chandan, who is hearing and speech impaired, provided excellent service.
Despite the challenge, Chandan was efficient, friendly, and even offered extra legroom and waived extra luggage fees.
Golyan was impressed by Chandan’s attitude and IndiGo’s commitment to inclusion.
IndiGo responded by thanking Golyan and expressing pride in their team.
Many social media users also praised Chandan and IndiGo.
Dhiraj Golyan shared a positive experience with IndiGo staff member Chandan on LinkedIn.
Chandan, a specially-abled staff member, provided seamless check-in service.
Golyan was impressed by Chandan's professionalism and empathy.
Chandan offered extra legroom seats and waived extra luggage fees.
IndiGo responded, expressing pride in its team and values.
- Who
- Dhiraj Golyan, a passenger, and Chandan, an IndiGo staff member.
- What
- Golyan praised Chandan for providing exceptional service.
- When
- September 28, 2025
- Where
- An IndiGo check-in counter.
- Why
- Golyan was inspired by Chandan's professionalism and IndiGo's inclusive practices.
- Airline
- IndiGo
- Staff Member
- Chandan
- Passenger
- Dhiraj Golyan
- Issue
- Hearing and Speech Impairment
- Positive Aspect
- Seamless Check-In Experience