10 months ago
Citizens Bank App Down Across US, Users Report Lockout
Imagine your favorite toy store suddenly couldn't open its doors for a while.
That's kind of what happened to Citizens Bank users.
Their special app and website, which they use to check their money and move it around, stopped working.
Many people couldn't get into their accounts to pay for things or see how much money they had.
This made them feel worried and frustrated.
It's like the bank's computer system was taking a nap, and nobody knows exactly why or when it will be ready to work again.
People are hoping it gets fixed very soon so they can use their bank like usual.
The Citizens Bank mobile app and online banking services are reportedly down across the United States.
Customers are experiencing login issues and difficulties accessing their accounts.
Outage reports on DownDetector spiked around 7 pm EDT on Saturday.
Citizens Bank has not yet released an official statement regarding the cause of the outage.
The duration of the outage and the time for service resumption are currently unknown.
- Who
- Citizens Bank customers
- What
- Experienced an outage of the Citizens Bank mobile app and online banking services, leading to login issues and inability to access accounts.
- Where
- Across the United States.
- When
- Reports spiked around 7 pm EDT on Saturday.
- Why
- The cause of the outage remains unclear.
Key facts
- Bank Name
- Citizens Bank
- Issue
- Mobile app and online banking services down
- Reported Start Time
- Around 7 pm EDT on Saturday
- Geographic Scope
- Across the United States
- Customer Impact
- Login issues, difficulty accessing accounts, inability to perform transactions
Quotes
A customer
An affected customer who posted on X (formerly Twitter)
“HOW is this ok??? All the time, online banking is 'Sorry, try again!'”
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