Archive · 19 Dec 2025
IRDAI Chairman Emphasizes Grievance Redressal for Public Trust
The head of the IRDAI, Ajay Seth, talked about how important it is to quickly and effectively solve problems that people have with insurance.
He said that when people complain, it's a sign that they need the system to listen and help them.
This helps build trust not just in insurance, but in all institutions.
The IRDAI and the government organized a workshop to make these problem-solving processes better.
Seth advised that whenever there's doubt, the customer should be the priority, and solving problems should strengthen trust, not just close cases.
IRDAI Chairman Ajay Seth highlighted the importance of timely and effective grievance resolution for policyholder protection and public trust.
He addressed the inauguration of a workshop on the Centralised Public Grievance Redress and Monitoring System.
The workshop was organized by the IRDAI and the Department of Financial Services, Government of India.
Seth emphasized that grievances are signals that the system needs to listen and respond to, shaping trust in institutions.
He advised prioritizing the customer when in doubt and ensuring that every resolution strengthens trust.
- Who
- IRDAI Chairman Ajay Seth
- What
- Emphasized the importance of grievance redressal in ensuring public trust in insurance
- When
- December 19, 2025
- Where
- At the inauguration of a workshop on the Centralised Public Grievance Redress and Monitoring System
- Why
- To strengthen grievance redressal mechanisms in the insurance sector and ensure public trust
- IRDAI Chairman
- Ajay Seth
- Event
- Workshop on Centralised Public Grievance Redress and Monitoring System
- Organizers
- IRDAI and Department of Financial Services, Government of India
- Date
- December 19, 2025
- Key Message
- Timely and effective grievance resolution is critical for policyholder protection and public trust