Archive · 25 Sep 2026
Punjab Consumer Commission Orders Exchange for Defective Kitty-Scheme Ring
A 51-year-old woman bought a diamond ring through a monthly payment plan.
The ring was defective, meaning it was not in proper condition.
She had already paid the full price for it.
The jewellery showroom refused to exchange the ring.
The consumer commission said this was unfair because the woman did not cause the defect.
It ordered the showroom to give her an exchange.
It also said the showroom could not charge her again for the stone.
The showroom must pay Rs 10,000 for compensation and legal costs.
The order was issued on September 2.
The Ropar District Consumer Commission ordered a jewellery showroom to exchange a defective diamond ring.
The ring had been purchased by a 51-year-old woman through a monthly kitty scheme.
The commission found that the complainant had paid the ring’s full amount.
It said the showroom could not refuse an exchange or demand fresh charges when the defect was not the consumer’s fault.
The showroom was also ordered to pay Rs 10,000 as compensation and litigation expenses.
- Who
- A 51-year-old woman, a jewellery showroom, and the Ropar District Consumer Commission.
- What
- The commission ordered the showroom to exchange a defective diamond ring and pay Rs 10,000 in compensation and litigation expenses.
- When
- The commission issued its order on September 2; the article does not specify the year.
- Where
- Ropar, Punjab.
- Why
- The ring was defective, the woman had paid in full, and the commission found that the defect was not her fault.
- Consumer
- A 51-year-old woman
- Product
- Diamond ring
- Purchase method
- Monthly kitty scheme
- Payment status
- Full payment had been made
- Authority
- Ropar District Consumer Commission
- Remedy ordered
- Exchange of the defective ring
- Compensation
- Rs 10,000, including compensation and litigation expenses