Archive · 21 Sep 2025
CRED's Super App Strategy: Aiming High, Facing Profitability Hurdles
CRED, a platform for affluent individuals, is trying to become a super app, like other companies that offer many services in one place.
They want to offer everything from managing money to vehicle services.
However, they are losing ground in areas like UPI payments, which is important for the overall super app strategy.
Despite high revenues, CRED is still losing money.
Experts are questioning if they can become profitable, and focusing on profitability might be key.
CRED is sitting on a big group of customers and needs to make the right moves.
CRED is aiming to become a super app by offering a wide range of services.
The company launched an asset tracker and a co-branded credit card.
CRED's UPI transaction volume has stagnated, while its value increased.
The company had a net loss of INR 1,645.6 Cr in FY24, with revenue at INR 2,397.3 Cr.
Experts question CRED's path to profitability, despite a large user base.
- Who
- CRED, led by Kunal Shah.
- What
- CRED is expanding its services to create a super app for creditworthy individuals, while facing challenges regarding profitability.
- When
- CRED launched UPI payments in April 2023.
- Where
- India
- Why
- CRED aims to stand out from other super apps and build an ecosystem for its users.
- CRED's Revenue (FY24)
- INR 2,397.3 Cr
- CRED's Net Loss (FY24)
- INR 1,645.6 Cr
- UPI Transaction Share (CRED)
- 0.75% of transactions, 2.24% of total value
- Number of CRED users
- Roughly 40 Mn
- BigBasket's FY25 Loss
- INR 2,007 Cr