Archive · 23 May 2025
Zomato Introduces Long Distance Fee for Food Delivery
Zomato, a food delivery service, is now charging extra fees for orders delivered from restaurants further away.
This 'long distance service fee' starts for orders beyond 4 km.
The fee is to encourage customers to order from places closer to them because the service shows that food quality decreases the farther it goes.
Some restaurant owners are worried this will increase their commission charges.
Zomato says the fee aims to improve customer experience by making orders from nearby restaurants reach faster.
This change comes after Zomato previously offered free deliveries within a certain radius.
Zomato introduced a 'long distance service fee' for orders beyond 4 km.
Customers will pay Rs 15 for distances between 4 and 6 km.
For distances over 6 km, the fee may range from Rs 25 to Rs 35, varying by city.
Some restaurants are concerned about increased commission charges.
The fee is tied to the platform's distance-based customer ratings.
- Who
- Zomato and its customers.
- What
- Zomato introduced a 'long distance service fee'.
- When
- The implementation date is not explicitly mentioned.
- Where
- Applicable in areas where Zomato operates.
- Why
- To improve user experience and encourage orders from nearby restaurants.
Restaurants
Zomato
Commission Concerns
Restaurants
Some restaurants are concerned the new fee may lead to increased commission charges.
Zomato
Zomato assured partners that the total service fee will remain under 30 percent, excluding other costs.
- Company
- Online food delivery platform
- Change
- Introduced long-distance service fee
- Fee Applies To
- Orders beyond 4 km
- Fee Amounts
- Rs 15 (4-6 km); Rs 25-35 (6+ km)
- Associated Feature
- Distance-based ratings