Archive · 13 Sep 2026
Commission Orders New India Assurance To Pay Victorinox ₹8.06 Crore
A fire damaged Victorinox India’s warehouse in 2019.
The company had fire insurance from New India Assurance.
An insurance-appointed expert calculated the damage at about ₹8.06 crore.
The insurer later refused to pay, saying some documents had not been submitted.
Victorinox said it had provided the requested documents and answered the expert’s questions.
A Mumbai consumer commission reviewed the case.
It said the insurer rejected the claim unfairly on technical grounds.
The commission ordered the insurer to pay the assessed loss with 9% interest.
It also ordered payments for mental distress and legal costs.
A Mumbai consumer commission ordered New India Assurance to pay Victorinox India ₹8,06,49,573 for a 2019 warehouse fire.
The customs bonded warehouse was destroyed by fire on February 16, 2019, damaging goods stored there.
An insurer-appointed surveyor assessed the net loss at ₹8,06,49,573 after inspecting the site and reviewing documents.
New India Assurance rejected the claim in January 2021, citing missing internal agreements and invoices under policy conditions.
The commission called the rejection mechanically based on technical grounds and awarded 9% interest, ₹50,000 for mental distress, and ₹50,000 in litigation costs.
- Who
- Victorinox India, a wholly owned subsidiary of Victorinox AG, and New India Assurance Company were involved in the dispute.
- What
- A Mumbai consumer commission ordered the insurer to pay ₹8,06,49,573 for a rejected fire-insurance claim, plus interest and costs.
- When
- The fire occurred on February 16, 2019; the claim was rejected in January 2021; and the commission’s order was passed on September 2.
- Where
- The fire occurred at Victorinox India’s customs bonded warehouse in Mumbai.
- Why
- The commission found that the claim was rejected on technical or procedural grounds even though the insurer-appointed surveyor had assessed the loss and the company had supplied requested documents.
Victorinox India’s Position
New India Assurance’s Position
Validity of the claim
Victorinox India’s Position
Victorinox India maintained that the warehouse fire caused the claimed loss and that it supplied documents and answered the surveyor’s questions.
New India Assurance’s Position
New India Assurance rejected the claim in January 2021, citing non-submission of specified internal agreements and invoices under the policy conditions.
Technical compliance
Victorinox India’s Position
The company’s position, accepted by the commission, was that the claim should not be rejected after the insurer-appointed surveyor assessed the loss and no substantive disagreement was shown.
New India Assurance’s Position
The insurer relied on procedural or documentary requirements when repudiating the claim; the commission found that reliance legally unsustainable and unfair.
- Insured company
- Victorinox India Pvt Ltd, a wholly owned subsidiary of Switzerland-based Victorinox AG
- Insurer
- New India Assurance Company
- Insurance policy
- Standard Fire & Special Perils Policy
- Fire date
- February 16, 2019
- Assessed net loss
- ₹8,06,49,573
- Interest
- 9% from the date the complaint was filed
- Additional awards
- ₹50,000 for mental distress and ₹50,000 in litigation costs; payment was directed within 45 days
- Document discrepancy
- One account cites policy Clause 6(i), while the commission quotation in another cites Clause 6(b)
