Leela Palace Udaipur fined for privacy breach

A couple staying at The Leela Palace in Udaipur had their privacy invaded when a housekeeping staff member entered their room using a master key while they were in the washroom.

The couple complained, and a consumer court ruled that the hotel was wrong.

The court ordered the hotel to pay the couple Rs 10 lakh in compensation, refund the room tariff of Rs 55,000 with 9% annual interest, and pay Rs 10,000 in litigation costs.

The hotel said they followed their standard procedures, but the court disagreed and said the hotel's actions were unreasonable and unsafe.

The court also noted that the hotel's apology letters were evidence of their mistake.