9 months ago

Agentic AI Revolutionizes Indian Marketing with Automation and Personalization

Agentic AI Revolutionizes Indian Marketing with Automation and Personalization
AI skilling programme: Salesforce to train 100k students by 2026 end · financialexpress.com

Imagine your marketing team getting a super-smart helper that can do many tasks all by itself!

This helper is called Agentic AI.

Instead of people spending weeks planning everything, this AI can find people who might be interested in a product, write personalized messages to them, and even help with sales by creating proposals and scheduling meetings.

It's like having a teammate who understands the whole process, from when someone first hears about a brand to becoming a loyal customer.

This AI can figure out the best content to show, the right time to send emails, and how to make ads more effective.

Companies are using it to save time and money, and to make sure their messages reach the right people at the right time.

It's a big step up from just asking AI questions; now, AI can be given a goal and it works to achieve it, making marketing more efficient and personalized for everyone.

Key facts

Definition of Agentic AI in Marketing
AI agents that think, act, and adapt on their own to orchestrate marketing efforts.
Key Benefits
Increased creative efficiency, automated campaign decision-making, improved content-to-conversion timelines, personalization, agility, and efficiency.
Example Use Cases
Lead generation, sales workflow automation, full-funnel automation, customer service chatbots, personalized email delivery, real estate campaign optimization, and content generation.
Companies Mentioned Using Agentic AI
Olyv, ReBid, PNB Housing, Axis Direct, HDFC Sky, Xiaomi, Capgemini, Hyundai Motor India, Federal Bank, Sobha, StockGro.
Specific Improvements Cited
Double-digit reduction in cost per lead, annual savings of over Rs 10 lakhs (Hyundai), improved engagement and conversation-led marketing (Federal Bank), productivity gains and CTR improvements (StockGro).
Shift in Marketing Paradigm
Moving from 'ask the AI' to 'give AI an objective and let it operate like a teammate'.

Timeline

  1. Telecom regulators sought public input on industry upgrades.

  2. Then, a draft policy focused on 5G, local production, and digital security.

  3. This policy now fuels financial sector investment.

  4. India's digital growth creates opportunities for innovation.

  5. Bajaj Finserv launched a fund to capitalize on this.

Quotes

Rajiv Dingra

founder & CEO at Mumbai-based agentic AI agency

“At ReBid we are already using multiple agentic AI functions across various layers like data, media, creative and insights”
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“For one of our clients – PNB Housing, we have built a loan funnel optimisation that helps double-digit reduction in cost per lead. For Axis Direct, we are using AI-driven planning and creative generation to scale user acquisition. For HDFC Sky, we have automated performance diagnostics and conversion-funnel insights; and for Xiaomi, there is an unified automated AI led reporting and insights”
financialexpress.com

Virat Khullar

AVP and vertical head (marketing), Hyundai Motor India

“We’ve reimagined how customers engage with our brand”
financialexpress.com
“Every month, over one lakh customers engage with the chatbot, driving tangible results in sales and service. By automating routine interactions, we’re also saving over Rs 10 lakhs annually. As we explore the next frontier with agentic AI, our goal is to create even more contextual, autonomous, and intelligent engagement that deepens relationships and enhances convenience.”
financialexpress.com

MVS Murthy

CMO, Federal Bank

“This level of precision transforms marketing from being campaign-led to being conversation-led”
financialexpress.com
“We also use AI-driven automation for campaign orchestration and personalised communication, enabling us to deliver highly relevant content across channels.”
financialexpress.com

Ajay Lakhotia

founder and CEO, StockGro

“We’ve built an always-on content brain that listens to the market and gets the right stories out fast”
financialexpress.com
“We’re seeing impressive productivity gains. Our agents ship content with consistent quality and fewer bottlenecks. Sentiment-aware targeting has shown early signs of CTR improvements while cutting ad fatigue; users get timely education, not spam. Next 6 to 12 months, we’ll look to double down on these workflows to enhance customer support & real-time analysis”
financialexpress.com

Shashwat Vatsa

AVP – Brand, Olyv

“Within the marketing workflows, we are incorporating it to take control of routine but complex processes, from interpreting data to segmenting audiences and recommending content that drives engagement and conversions.”
financialexpress.com

Padmashree Shagrithaya

EVP & head of Insights & Data – India, Capgemini

“Across industries from healthcare to telecom and energy, agentic AI is driving personalisation, agility, and efficiency. It’s not just a tool; it’s a strategic co-pilot”
financialexpress.com

Sumeet Chunkhare

chief marketing and communications officer, Sobha

“real estate marketing professionals are leveraging AI automation to determine ideal pricing and design high-impact marketing campaigns to compete in a fast-paced marketplace. According to him, the capacity for AI to sift through large amounts of unstructured data – such as searching habits, customer engagement, and market data – allows companies to develop more relevant campaigns aligned to the preferences of individual buyers that make conversions easier and reinforces that engagement aspect for the future.”
financialexpress.com

Sources

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