Archive · 23 Jul 2026
Andhra Man Wins Rs 57,000 After Receiving Soap Instead of Smartphone
A man in Andhra Pradesh ordered a smartphone from Amazon in 2025.
When the package arrived, he found a soap bar, an adapter, and a charging cable instead of the smartphone.
He tried to return it, but Amazon and the seller did not help.
He took the case to the consumer commission, which ordered Amazon and the seller to pay him Rs 57,000 for the mistake and the trouble it caused.
The man had to return the soap and charger.
This shows that online shopping companies must fix their mistakes and help customers when something goes wrong.
A man from Andhra Pradesh ordered a smartphone from Amazon for Rs 49,998.
He received a soap bar, adapter, and charging cable instead of the smartphone.
Amazon and the seller did not resolve the issue despite multiple requests.
The consumer commission ordered Amazon and the seller to pay Rs 57,000 in compensation.
The man had to return the parcel containing the soap bars and charger.
- Who
- A man from Andhra Pradesh
- What
- Received a soap bar instead of a smartphone ordered from Amazon
- When
- Order placed on August 7, 2025; delivered on August 11, 2025
- Where
- Andhra Pradesh, India
- Why
- Deficiency in service by Amazon Seller Services Pvt. Ltd. and the mobile seller
Consumer
Amazon Seller Services Pvt. Ltd. and Mobile Seller
Delivery Issue
Consumer
The consumer received a soap bar, adapter, and charging cable instead of the ordered smartphone.
Amazon Seller Services Pvt. Ltd. and Mobile Seller
The seller and Amazon failed to resolve the issue despite multiple requests.
Compensation
Consumer
The consumer sought compensation for the deficiency in service and mental agony.
Amazon Seller Services Pvt. Ltd. and Mobile Seller
The seller and Amazon did not respond to the legal notice or appear before the consumer commission.
- Complainant's Payment
- Rs 31,748 (after discounts and exchange)
- Order Date
- August 7, 2025
- Delivery Date
- August 11, 2025
- Compensation Awarded
- Rs 57,000
- Consumer Commission
- Andhra Pradesh
- Legal Notice
- Sent to Amazon and the seller, no response