Archive · 3 Jun 2025
BEST Redefines Services with Focus on Metro and Railways
Imagine the BEST bus service as a helper for the train and subway.
They're changing their routes to be like short rides that take you to the train or subway stations.
They're stopping some of the longer bus routes that go far.
Some people are not happy because they think it makes their trips take longer and cost more money.
The bus company says they're doing this to make the buses run more efficiently and make sure everyone can get where they need to go.
They are also helping commuters plan their trips using tools like Google Maps to figure out the best way to travel.
BEST is shifting its focus to feeder services, especially near Metro and railway stations.
This strategy involves discontinuing or curtailing long-standing bus routes.
Commuters express concerns about increased travel time and cost due to the changes.
BEST officials say the changes aim to improve efficiency and reduce congestion.
The utility is collaborating with Google for improved trip planning for commuters.
- Who
- BEST, commuters, and transport rights activists.
- What
- BEST is changing its bus route strategy.
- When
- Changes have been implemented in recent years.
- Where
- Mumbai, focusing on areas with Metro and railway access.
- Why
- To improve efficiency, reduce congestion, and focus on last-mile connectivity with the Metro and railways.
Commuters & Activists
BEST Management
Route Rationalization Impact
Commuters & Activists
Some commuters view route cuts negatively, citing increased travel time and cost due to reliance on multiple modes of transport.
BEST Management
BEST aims to optimize resources by focusing on shorter, feeder routes and improving efficiency based on ridership data.
Focus of Service
Commuters & Activists
Some commuters believe BEST is moving away from its role of providing affordable, direct transport on major routes.
BEST Management
BEST is redefining its role to prioritize last-mile connectivity and feeder services in conjunction with the Metro and railways.
- Main Focus
- Feeder Services
- Target Wait Time
- 10-15 minutes at bus stops
- Route Cuts
- Several routes have been curtailed or discontinued
- Reason for Changes
- Optimize resources, reduce congestion
- Commuter Concern
- Increased travel time and cost