Archive · 14 Aug 2026
Delhi man denied Manali trek refund wins payout after rain cancellation
A man in Delhi paid some money to go on a trekking trip to Manali, a place in the mountains.
The weather got bad, and there were warnings about very heavy rain.
The man thought it was too dangerous to travel.
So he asked the trekking company to cancel his trip and give his money back.
But the company said no.
The man got upset and took the company to a special court called a consumer commission.
The court looked at the case and said the company had to pay the man back.
The company had to return the 3,000 rupees he had paid.
The company also had to pay him an extra 2,500 rupees because he had to work hard to get his money back.
The court also made the company pay 2,500 rupees for legal costs, so in the end the man got his money back and more.
A Delhi consumer commission ordered a trekking company to refund a Rs 3,000 advance to a customer who cancelled a Manali trek over heavy rain warnings.
The commission also directed the company to pay Rs 2,500 as compensation and Rs 2,500 as litigation expenses to the complainant.
The operator was held guilty of deficiency in service and unfair trade practice for refusing the refund.
The customer sought cancellation under the force majeure clause, arguing travel was unsafe due to inclement weather.
The order was issued by President Sonica Mehrotra along with members Richa Jindal and Anil Kumar Koushal.
- Who
- An unnamed Delhi man (complainant), a trekking company operating trips to Manali, and the Delhi consumer commission headed by President Sonica Mehrotra.
- What
- The consumer commission ordered the trekking company to refund a Rs 3,000 advance and pay Rs 5,000 in compensation and litigation costs for refusing the weather-related cancellation refund.
- When
- Not specified in the article.
- Where
- Delhi, India, where the consumer commission is located; the trek was to Manali, Himachal Pradesh.
- Why
- The customer cancelled the trek because of heavy rain warnings and adverse weather under the force majeure clause, and the company refused to refund the advance.
- Refund ordered
- Rs 3,000 (advance amount)
- Compensation
- Rs 2,500
- Litigation expenses
- Rs 2,500
- Total additional payout
- Rs 5,000
- Trek destination
- Manali, Himachal Pradesh
- Grounds of ruling
- Deficiency in service and unfair trade practice
- Cancellation reason
- Heavy rain warnings, force majeure
- Forum
- Delhi consumer commission