Archive · 29 Jul 2026
Haryana woman wins Rs 47,000 for lost diamond earring
A woman in Haryana bought a pair of diamond and gold earrings from a Tanishq showroom.
She gifted them to her daughter on Raksha Bandhan.
The next day, one earring fell off and was lost.
She noticed that the lock on the remaining earring was loose.
She approached the showroom, but the manufacturer couldn't fix the issue.
The woman filed a complaint, and the consumer forum found that the earring was lost due to a manufacturing defect.
The forum ordered Tanishq and its dealer to pay her Rs 47,000 as compensation for the lost earring, mental harassment, and litigation expenses.
A Haryana woman purchased a pair of diamond and gold earrings from a Tanishq showroom for Rs 43,355.
One earring fell off and was lost due to a loose lock, allegedly caused by a manufacturing defect.
The woman approached the showroom, but the manufacturer could not fix the issue.
The consumer forum found the jewellery company and its dealer guilty of deficiency in service.
The forum ordered them to pay Rs 47,000 as compensation for the lost earring, mental harassment, and litigation expenses.
- Who
- A woman from Haryana and Tanishq-Titan Company Ltd along with its authorised dealer
- What
- A consumer forum ordered Tanishq and its dealer to pay Rs 47,000 to a woman for a lost diamond earring due to a manufacturing defect.
- When
- The incident occurred on August 11, 2022, and the order was issued on July 16.
- Where
- Gurgaon, Haryana, India
- Why
- The earring was lost due to a manufacturing defect in the lock, as confirmed by the consumer forum.
Complainant's Perspective
Company's Defense
Cause of the Earring Loss
Complainant's Perspective
The complainant argued that a manufacturing defect in the lock of the earring caused it to fall off and get lost.
Company's Defense
The company and dealer denied liability, claiming the earring was lost due to negligent handling by the complainant’s daughter.
- Complainant's Purchase Date
- July 27, 2022
- Purchase Amount
- Rs 43,355
- Date of Incident
- August 11, 2022
- Compensation Amount
- Rs 47,000
- Compensation Breakdown
- Rs 21,500 (value of lost earring), Rs 15,000 (mental harassment), Rs 11,000 (litigation expenses)
- Date of Order
- July 16
- Consumer Helpline (Haryana)
- 1800-180-2087
- National Consumer Helpline
- 1915