AI Receptionists Shift Focus to Optimisation, Not Adoption

A company called Upfirst looked at almost half a million phone calls that were answered by AI helpers.

They found that most people hang up before the AI even starts talking.

The report says that small changes, like saying the company name, asking a question, and telling people the caller is talking to an AI, can make people stay on the line.

Things like whether the AI voice sounds male or female or how long the greeting is don’t really matter.

So, instead of just buying more AI helpers, companies are now trying to make the ones they have work better.