Archive · 17 Nov 2025
e-Jagriti Portal Sees High Adoption, Streamlining Consumer Grievances
The 'e-Jagriti' is a new online tool that helps people solve problems with products or services they buy.
Think of it like a special website where you can easily file a complaint if something goes wrong.
Since it started on January 1st, a lot of people have signed up, almost 275,000!
They have also used it to report over 130,000 issues, and more than 127,000 of those problems have already been fixed.
This website makes it easier for people living far away, even in other countries, to complain too.
It helps you do everything online, like paying fees, talking to people through your computer, and checking on your complaint's progress.
The goal is to make it faster and simpler for everyone to get their consumer problems sorted out without too much hassle.
The e-Jagriti consumer grievance portal has registered over 2.75 lakh users since its launch on January 1, 2025.
As of November 13, 2025, 1,30,550 cases have been filed, with 1,27,058 cases already disposed of.
The platform enables NRIs to file complaints, with 466 filed from countries like the US, UK, and UAE.
High adoption rates are noted in Gujarat, Uttar Pradesh, and Maharashtra, with integrated features for efficiency and accessibility.
e-Jagriti streamlines the redressal process through paperless transactions, virtual hearings, and real-time tracking.
- Who
- Ministry of Consumer Affairs, Food and Public Distribution
- What
- Performance and impact of the e-Jagriti digital consumer grievance redressal platform, detailing user registration, case filings, and disposal rates.
- When
- Portal launched January 1, 2025; data as of November 13, 2025; report published on a Sunday.
- Where
- Nationwide in India, with NRI participation from the US, UK, UAE, Canada, Australia, and Germany. High adoption in Gujarat, Uttar Pradesh, and Maharashtra.
- Why
- To streamline consumer grievance procedures, reduce paperwork and travel, enhance accessibility for citizens and NRIs, promote environmental sustainability, and strengthen consumer protection through technology.
Government Perspective
Consumer Perspective
Efficiency and Accessibility
Government Perspective
The e-Jagriti portal significantly streamlines consumer grievance redressal through paperless, contactless, and efficient digital processes, enhancing accessibility for all citizens, including NRIs, with features like virtual hearings and real-time tracking.
Consumer Perspective
Consumers benefit from a faster and more accessible system that reduces the need for physical presence and paperwork, allowing for easier filing and tracking of complaints from anywhere in the world.
Technological Integration
Government Perspective
The portal integrates legacy systems into a single, seamless interface, incorporating advanced features like multilingual support, chatbot assistance, voice-to-text, and end-to-end encryption to improve user experience and security.
Consumer Perspective
The user-friendly interface, multilingual options, and accessibility features like voice-to-text cater to a wider range of users, ensuring that technology enhances, rather than hinders, the complaint process.
Environmental Impact
Government Perspective
By minimizing paperwork and travel, the e-Jagriti platform actively promotes environmental sustainability, aligning with the government's commitment to citizen-centric, technology-driven governance.
Consumer Perspective
The reduction in paper usage and travel is a welcome benefit that contributes to environmental protection while users engage with the grievance redressal system.
- Portal Name
- e-Jagriti
- Launch Date
- January 1, 2025
- Total Users Registered
- More than 2.75 lakh
- NRI Users Registered
- 1,388
- Total Cases Filed
- 1,30,550 (as of November 13, 2025)
- Total Cases Disposed
- 1,27,058 (as of November 13, 2025)
- NRI Complaints Filed
- 466 (as of November 13, 2025)
- Key States with High Adoption
- Gujarat (14,758 cases), Uttar Pradesh (14,050 cases), Maharashtra (12,484 cases)
