Archive · 5 Nov 2025
IndiGo Passenger Outraged Over 3-Hour Flight Delay Due to Late Captain
Imagine you were supposed to go on a trip, but the person in charge of driving the bus was running late.
This happened on an IndiGo flight from Mumbai to Rajkot.
The plane was supposed to leave in the morning, but it didn't.
Passengers got on the plane and waited for a very long time, over three hours!
The flight attendants told them the captain was delayed.
One passenger was very upset and said it was 'unacceptable' and showed 'negligence.'
The airline, IndiGo, apologized for the delay and said it was an unexpected issue.
They also said they took care of the passengers while they waited.
Because the passenger was so unhappy, the airline gave them their money back for the flight.
An IndiGo passenger expressed outrage over a 3-hour delay on flight 6E 6133 from Mumbai to Rajkot.
The delay was reportedly caused by the flight's captain being late.
Passengers were seated on the aircraft for over three hours during the extended delay.
IndiGo apologized for the 'unforeseen operational situation' and stated passengers received assistance and refreshments.
The airline confirmed that a refund requested by the passenger has been processed.
- Who
- An IndiGo passenger, IndiGo airline
- What
- A flight experienced a significant delay of over three hours because the captain was late, leading to passenger outrage and a subsequent refund.
- When
- Monday, November 5, 2025
- Where
- Mumbai Terminal 2, India
- Why
- The flight's captain was delayed, described by IndiGo as an 'unforeseen operational situation'.
Passenger's Grievance
IndiGo's Response
Reason for Delay and Passenger Experience
Passenger's Grievance
The passenger described the situation as 'absolutely unacceptable' and criticized IndiGo for lack of clarity, courtesy, and accountability. He questioned the airline's operational management, calling it 'pure negligence and passenger inconvenience' after being confined to the aircraft for over three hours due to the captain's delay.
IndiGo's Response
IndiGo apologized for the disruption, stating the delay was caused by an 'unforeseen operational situation.' The airline mentioned its teams provided refreshments and continuous assistance to impacted customers during the wait.
Resolution for the Passenger
Passenger's Grievance
The passenger expressed extreme frustration and deep disappointment with the extended wait and lack of proper explanation.
IndiGo's Response
IndiGo confirmed that a refund requested by the passenger had been processed and would be reflected in the travel agency account within 24-48 business hours.
- Airline
- IndiGo
- Flight Number
- 6E 6133
- Route
- Mumbai (T2) to Rajkot
- Scheduled Departure
- 7:25 AM
- Actual Departure Time (approx.)
- 10:30 AM
- Total Delay Duration
- Over 3 hours
- Stated Cause of Delay
- Late Captain / Unforeseen operational situation
- Resolution for Passenger
- Refund processed
Sources
Mumbai: Indigo Flight Delayed For 3 Hours As Pilot Arrives Late; Passengers Wait For 3 Hours Inside Aircraft; Airline Reacts After Outrage
IndiGo Says Delhi Flight Operations Hit After Air Traffic Congestion
