Archive · 11 Jun 2025
Infobip Launches CXOP Platform for AI-Driven Customer Conversations
Infobip created a new platform called CXOP that uses smart computer programs (AI agents) to help businesses talk to their customers.
These AI agents can understand what customers need and help them through conversations on different apps like WhatsApp and websites.
CXOP can answer questions, solve problems, and make each customer's experience unique.
This helps businesses respond faster, save money, and keep customers happy.
CXOP is built using technology from Microsoft Azure OpenAI.
It helps businesses use AI to give their customers better and more personalized experiences.
Infobip announced CXOP, an AI-powered customer conversation platform.
CXOP uses agentic AI to facilitate customer interactions across channels.
The platform is built on Microsoft Azure OpenAI.
CXOP aims to improve customer experience and reduce costs.
Infobip was recently recognized by multiple organizations as a leader in the CPaaS and AI spaces.
- Who
- Infobip, a global cloud communications platform, created CXOP.
- What
- Infobip launched CXOP, a conversational experience orchestration platform powered by AI.
- When
- Announced on June 11.
- Where
- Kuala Lumpur, Malaysia.
- Why
- To enable businesses to deliver dynamic, goal-oriented customer conversations across marketing, sales, and support at scale.
- Company
- Infobip
- Product
- CXOP (Conversational Experience Orchestration Platform)
- Key Feature
- Agentic AI
- Platform
- Microsoft Azure OpenAI
- Channels
- WhatsApp, RCS, web chat
- Benefits
- Faster responses, reduced costs, improved customer loyalty