Archive · 3 Dec 2025
Foodpanda Reports 30% Drop in Rider Accidents
Foodpanda, a big food delivery company in Asia, has made riding safer for its delivery partners.
They started a program called 'Panda Hearts' to help keep riders safe and happy.
Since 2023, they've seen a big drop in accidents, about 30%.
They do this by teaching riders about safety, giving them special gear like helmets, and even providing insurance.
In some places, like Taiwan, almost all deliveries are safe.
Foodpanda is planning to do even more to keep riders safe, like teaching people about traffic safety and using special alerts in their app.
They work with governments and other groups to make sure everyone stays safe on the road.
Foodpanda's 'Panda Hearts' program has reduced delivery partner accidents by 30% since 2023.
The program includes safety training, protective gear, insurance, and collaborations with local authorities.
Taiwan achieved a 99.99% delivery safety rate due to defensive riding training and in-app reminders.
Delivery partner satisfaction in Singapore increased from 46.4% to 51.7% after safety initiatives.
Foodpanda plans to expand safety campaigns, introduce fatigue management alerts, and partner with governments and NGOs.
- Who
- Foodpanda and its delivery partners
- What
- Expansion of the 'Panda Hearts' safety program and a 30% reduction in rider accidents
- When
- Since 2023, with recent updates in 2025
- Where
- Across 10 Asia-Pacific markets including Singapore, Hong Kong SAR, Malaysia, Pakistan, Taiwan, Philippines, Bangladesh, Laos, Cambodia, and Myanmar
- Why
- To promote safety, well-being, personal growth, community, and care of delivery partners
- Accident Reduction
- 30%
- Programme Name
- Panda Hearts
- Regions Covered
- 10 Asia-Pacific markets
- Safety Initiatives
- Training, protective gear, insurance, collaborations
- Delivery Safety Rate in Taiwan
- 99.99%
- Delivery Partner Satisfaction Increase in Singapore
- 46.4% to 51.7%