Archive · 31 Oct 2025
Delhi Swiggy User Alleges Harassment by Delivery Agent Over Payment Mix-up
Imagine you ordered food and paid the delivery person.
But, the app didn't update correctly and thought you hadn't paid.
Then, another delivery person showed up with the same food!
When you tried to explain, the first delivery person got really angry.
He called you many, many times, shouting and saying mean things because he thought he wouldn't get paid.
You felt scared and confused, and even though you paid, the app showed a problem.
This made the delivery person upset, and he kept calling you a lot.
A Delhi Swiggy customer claims they were harassed by a delivery agent over a payment mix-up.
Despite paying for a cash-on-delivery order, a technical glitch on the Swiggy app marked it as unpaid.
The customer reported receiving approximately 30 abusive and harassing calls from the delivery agent.
The incident began after the order was delivered and paid for, but not marked as complete on the app.
Online reactions included shock, advice to cut calls and contact support, and shared experiences of similar issues with other apps.
- Who
- A Swiggy customer in Delhi and a Swiggy delivery agent
- What
- A customer reported being harassed by a delivery agent after a technical glitch caused a cash-on-delivery order to be marked as unpaid, despite the customer having paid.
- When
- Recent, as of October 31, 2025
- Where
- Delhi, India
- Why
- A technical mix-up on the Swiggy app marked a cash-on-delivery order as unpaid, leading to confusion and aggressive calls from the delivery agent.
Customer's Perspective
Agent's Implied Situation
Payment Status
Customer's Perspective
The customer paid in cash, but the app incorrectly showed the order as unpaid.
Agent's Implied Situation
The agent likely faced issues with receiving payment confirmation through the app, potentially affecting his earnings or accountability.
Communication
Customer's Perspective
The customer was subjected to repeated, aggressive calls and verbal abuse from the agent.
Agent's Implied Situation
The agent felt compelled to aggressively pursue payment confirmation due to the app's error, leading to distress and anger.
Customer Fault
Customer's Perspective
The customer maintains they did nothing wrong and that the issue stemmed from a technical glitch.
Agent's Implied Situation
Some online comments speculated that the agent might have been involved in a scam or attempting to avoid payment to Swiggy, though this is not explicitly stated by the customer.
- Location
- Delhi, India
- Platform
- Swiggy
- Issue
- Payment mix-up and alleged harassment
- Customer Action
- Reported incident to Swiggy support
- Agent Action
- Called customer approximately 30 times, allegedly abused and harassed