Archive · 12 Sep 2026
Switching broadband could save households more than £100 annually
Some families may be paying too much for internet, phone and television services.
This can happen when a contract ends but the customer stays with the same company.
Ofcom says some households could save more than £100 each year by changing providers.
About one in three people with combined broadband, landline and pay-TV packages were out of contract last year.
Changing broadband or landline providers is now easier because customers only need to contact the new provider.
The new provider takes care of the switch.
Almost 3.5 million people have already used this system.
Ofcom says people should compare prices and switch only if another deal suits them.
Ofcom says out-of-contract broadband, landline and pay-TV customers could save more than £100 a year by switching.
Around one in three customers with combined broadband, landline and pay-TV packages were out of contract last year.
Almost 3.5 million people have switched broadband or landline providers using Ofcom’s one-touch switching system.
Four per cent of telecoms customers missed a payment in the latest quarter as household finances remained under pressure.
Ofcom advises consumers to check contract status, compare prices and switch if they find a suitable deal.
- Who
- UK households, telecoms customers, broadband and landline providers, and Ofcom.
- What
- Ofcom is urging consumers to review out-of-contract telecoms services because switching could save some households more than £100 a year.
- When
- The advice follows data from the latest quarter and says almost 3.5 million people have switched since the system was introduced two years ago.
- Where
- The advice applies to households in the UK.
- Why
- Household finances remain under pressure, with missed payments, reduced spending and cancelled services reported.
- Potential annual saving
- More than £100 for some out-of-contract broadband, landline and pay-TV customers
- Out-of-contract triple-play customers
- Around one in three were out of contract last year
- One-touch switch users
- Almost 3.5 million people
- Missed telecoms payments
- 4% of customers in the latest quarter
- Changed a telecoms service
- 12% of consumers
- Reduced spending elsewhere
- 10% of consumers
- Cancelled a service
- 7% of consumers