Archive · 28 Jan 2026
Movate and Krisp Partner for AI-Powered CX Solutions
Movate and Krisp have teamed up to make customer service better using AI.
Movate is good at handling customer service around the world, and Krisp has special AI technology that can change accents and translate voices in real-time.
Together, they help companies talk to customers more clearly and quickly.
For example, a big store moved its customer service from the Philippines to India and saw faster training, happier customers, and lower costs.
This partnership helps businesses grow globally while keeping customer service high-quality.
Movate and Krisp have partnered to enhance global customer experience (CX) delivery with AI-powered voice solutions.
Krisp's AI Accent Conversion and Voice Translation technologies are integrated into Movate's CX platform.
The partnership aims to make voice operations more cost-effective, scalable, and high-performing across global locations.
A global retailer successfully transitioned voice operations from the Philippines to India, achieving 2.5X faster agent proficiency, 87% CSAT, and 28% lower cost.
Movate and Krisp's combined solution accelerates speed-to-proficiency, reduces resolution times, and enhances interaction quality.
- Who
- Movate and Krisp
- What
- Strategic partnership to enhance global CX delivery with AI-powered voice solutions
- When
- Announced on January 28
- Where
- Bengaluru, Karnataka, India
- Why
- To build cost-effective, scalable, and high-performing voice operations across global locations
- Companies Involved
- Movate and Krisp
- Technology Used
- AI Accent Conversion and Voice Translation
- Deployment
- Over 200 million devices
- Voice Conversations Processed
- 80 billion minutes monthly
- Case Study
- Global retailer transitioned operations from Philippines to India
- Results
- 2.5X faster agent proficiency, 87% CSAT, 28% lower cost
- Movate's Expertise
- Global CX delivery and AI-integrated operations
- Krisp's Technology
- Real-time accent conversion, voice translation, noise cancellation