Archive · 27 Jan 2026
AI Receptionist EMMA Handles Calls for UK Patients
In the UK, a new AI receptionist named EMMA is helping patients at doctor's offices.
EMMA answers phone calls, takes down patient information, and helps schedule appointments.
This AI system is being used by about one million patients.
It was created by a company called QuantumLoopAI and started being used in October at a place called Conisbrough Group Practice.
One patient, Joan Downing, says it's much faster now and she doesn't have to wait as long to talk to someone about her brother's medical needs.
This is a big step in using artificial intelligence to help with healthcare.
An AI receptionist named EMMA is handling phone calls for about one million GP patients in the UK.
EMMA was introduced in October at the Conisbrough Group Practice in Doncaster and is developed by QuantumLoopAI.
The system records patient details, prioritizes requests, and directs patients to appropriate healthcare services.
Patients like Joan Downing report significantly reduced waiting times and quicker responses.
This implementation marks a notable advancement in the use of AI within primary healthcare services.
- Who
- Patients of the Conisbrough Group Practice and other GP surgeries in the UK
- What
- Implementation of an AI receptionist named EMMA to handle phone calls and manage appointments
- When
- The system was introduced in October
- Where
- Conisbrough Group Practice in Doncaster, UK, and other GP surgeries nationwide
- Why
- To reduce waiting times and improve efficiency in managing patient calls and appointments
- AI System Name
- EMMA (Enhanced Medical Management Assistant)
- Developer
- QuantumLoopAI
- Implementation Location
- Conisbrough Group Practice, Doncaster
- Implementation Date
- October
- Number of Patients Served
- One million