SBI Urged to Upgrade Outdated Glitchy Passbook-Update ATMs

The State Bank of India is the biggest bank in the country, and millions of people have accounts there.

Many customers use special machines called ATMs to deposit money and to update their passbooks.

A passbook is a small book that keeps track of the money in your account.

But these machines often do not update passbooks correctly.

The machines are old and full of computer glitches, which means they make mistakes.

At most other banks, the machine turns the page of the passbook all by itself.

At SBI, however, customers have to turn the pages with their own hands.

The machine also prints the same information over and over again, which wastes paper and confuses people.

A reader wrote a letter saying SBI has plenty of money to buy new, modern machines.

New machines would make things much easier and less stressful for customers.