Archive · 23 Sep 2026
BHIM App launches MyUPI AI assistant for safer UPI support
BHIM has added a new helper called MyUPI to its payments app.
MyUPI lets people ask questions about UPI payments using everyday language.
It can show transactions and help users report or track some payment problems.
People can also use it to pause, resume or cancel eligible recurring payments.
The assistant can help verify a payee before a payment is made.
It also offers tools for suspicious messages, unexpected debits or possible account problems.
Users can block a linked bank account through the Safety Switch in certain situations.
MyUPI works all day and currently supports five languages.
People must still use their UPI PIN for payment actions that require authentication.
NPCI BHIM Services Limited launched the MyUPI AI assistant within the BHIM Payments App.
MyUPI offers 24/7 conversational support in English, Telugu, Hindi, Bengali and Tamil.
Users can view transactions, raise complaints, track cases and manage eligible UPI mandates.
Safety tools include payee verification, account blocking and fraud-awareness information.
Eligible payment actions still require authentication through the user's UPI PIN.
- Who
- NPCI BHIM Services Limited, a wholly owned subsidiary of the National Payments Corporation of India, introduced MyUPI.
- What
- MyUPI is a conversational AI assistant for UPI support, transaction management, mandate controls and safety features.
- When
- The feature was detailed in a press release on 22 September and launched at Global Fintech Fest 2026.
- Where
- MyUPI is available in the BHIM Payments App under the Quick Actions section.
- Why
- It is intended to bring UPI assistance, complaint handling, mandate management and fraud-awareness tools into one interface.
- Availability
- 24/7 through the BHIM Payments App
- Supported languages
- English, Telugu, Hindi, Bengali and Tamil
- Transaction support
- Users can view transactions across linked bank accounts and UPI apps and seek help with specific payments.
- Complaint handling
- Eligible complaints can be raised, assigned a reference number and tracked within BHIM.
- Mandate management
- Users can view recurring payments and pause, resume or cancel eligible mandates.
- Safety controls
- Features include payee verification, UPI Number de-linking and the ability to block a linked bank account.
- Authentication
- Payment-related actions continue to require the user's UPI PIN.