Archive · 4 Sep 2025
Shangri-La's Unique Animal Ambassadors Enhance Guest Experiences
Shangri-La hotels are making stays more fun with animal friends!
In London, there's Rocky, a dog who's the Pet Relations Manager.
In Mauritius, there are three old tortoises named Toto, Fifi, and Lola who teach kids about history and gentleness.
In Sri Lanka, they're helping an orphaned baby elephant named El-la.
These animals are part of Shangri-La's plan to make hotels special and help protect the planet, from supporting animals to educating guests.
Shangri-La hotels are featuring animal ambassadors to enhance guest experiences.
Rocky, a Yorkshire terrier, works as the Pet Relations Manager at the London location.
Toto, Fifi, and Lola, tortoises, are the heart of the children's program in Mauritius.
El-la, a rescued baby elephant, is being rehabilitated with the hotel's support in Sri Lanka.
The program aims to create meaningful connections and support conservation.
- Who
- Shangri-La Hotels and their animal ambassadors: Rocky, Toto, Fifi, Lola, and El-la.
- What
- Shangri-La hotels are featuring animal ambassadors to enhance guest experiences.
- When
- Ongoing, with each animal's presence established over time.
- Where
- London, Mauritius, and Sri Lanka.
- Why
- To create memorable guest experiences and support conservation efforts.
- Hotel Chain
- Shangri-La
- Location
- London, Mauritius, Sri Lanka
- Key Animals
- Rocky (dog), Toto, Fifi & Lola (tortoises), El-la (elephant)
- Rocky's Role
- Pet Relations Manager
- Toto's Age
- 120 years
- El-la's Mission
- Wildlife Rehabilitation