BFSI Firms Struggle to Adapt to AI and Digital Tools

Imagine banks and insurance companies wanting to use smart computers (AI) to do their jobs better.

A new study says that even though they want to use AI, most aren't ready.

Many companies say they need to change how they work and use new technology.

However, only a few feel they are prepared for it.

They are facing challenges such as not using data well, leaders not understanding how to use AI, and not having good training programs.

Experts say that if these companies don't help their workers learn new skills, they might fall behind.