Archive · 29 Jul 2026
Punjab Consumer Commission Orders Refund for Excess Payment
A man named Vikalp Singh hired a moving company to transport his belongings from Bhopal to Hoshiarpur.
He paid the company twice by mistake and asked for a refund of the extra amount.
The company kept Rs 26,080 and did not return it even after he asked many times and sent a legal notice.
So, Vikalp went to the consumer commission.
The commission said the company was wrong and ordered it to refund the money with 9% interest and pay Rs 10,000 as compensation for the trouble caused.
The company has 45 days to pay the money.
Vikalp Singh paid an excess amount of Rs 66,080 to Sri Satya Packers and Movers for relocation services.
The company retained Rs 26,080 of the excess payment despite repeated requests for a refund.
The Hoshiarpur District Consumer Disputes Redressal Commission ordered the company to refund the outstanding balance with 9% interest and pay Rs 10,000 as compensation.
The commission found the company liable for deficiency in service and unfair trade practice.
The company did not appear before the commission to contest the claims, leading to the decision in favor of the consumer.
- Who
- Vikalp Singh, a resident of Punjab, and Sri Satya Packers and Movers
- What
- A consumer dispute over an excess payment and subsequent refund
- When
- The complaint was filed on March 20, 2025, and the order was issued on July 8, 2025
- Where
- Hoshiarpur, Punjab, India
- Why
- The company retained Rs 26,080 of the consumer's excess payment without lawful justification, leading to a consumer complaint and subsequent legal action
Consumer's Perspective
Company's Perspective
Refund of Excess Payment
Consumer's Perspective
The consumer, Vikalp Singh, paid an excess amount and requested a full refund of the outstanding balance of Rs 26,080.
Company's Perspective
The company, Sri Satya Packers and Movers, retained the excess amount despite the consumer's repeated requests and legal notice.
Compensation and Interest
Consumer's Perspective
The consumer sought Rs 10 lakh as compensation and Rs 25,000 for litigation expenses, but the commission awarded Rs 10,000 as compensation and 9% interest on the refunded amount.
Company's Perspective
The company did not appear before the commission to contest the claims, leading to the commission's decision in favor of the consumer.
- Complainant
- Vikalp Singh
- Company
- Sri Satya Packers and Movers
- Amount in Dispute
- Rs 26,080
- Compensation Awarded
- Rs 10,000
- Interest Rate
- 9% per annum
- Date of Complaint
- March 20, 2025
- Commission
- Hoshiarpur District Consumer Disputes Redressal Commission