AI Chatbots Replace Human Customer Service for Online Retail

Many online retailers are using AI chatbots to handle customer complaints instead of people.

For faster help, customers can pay extra.

Companies like Flipkart and Zomato are charging for quicker access to human agents, which has caused some customers to feel frustrated.

While chatbots can handle many requests, customers sometimes struggle to get their problems solved quickly, especially when issues are complex.

Experts say this shift is driven by the desire to save money and handle more customers efficiently, but this change also makes customer service less friendly.

The business logic is compelling: during busy times, a company can not afford to have many human workers to answer every customer inquiry.