Archive · 31 Jul 2025
OnePlus 13s User Reports Green Line, Warranty Concerns Arise
A OnePlus 13s phone user found a green line on their screen soon after getting the phone.
The line disappeared and reappeared.
When they took the phone to be fixed, the service staff did not fully accept the evidence because the phone's ID number wasn't visible.
They were told to keep using the phone and see if it happens again.
If the problem persisted after a certain time, the user might have to pay for a new screen.
OnePlus has a program to replace screens with green lines, but this user's experience seemed different.
OnePlus stated it was a rare case that was resolved, even though the user removed the post.
A OnePlus 13s user reported a green line issue on their display shortly after purchase.
The user's video evidence was initially questioned by service center staff due to the missing IMEI.
The service center advised the user to monitor the issue, raising concerns about future support.
OnePlus launched a lifetime screen replacement program for green line defects in 2024.
OnePlus responded, calling the reported issue a rare case, despite the user's thread being deleted.
- Who
- A OnePlus 13s user and OnePlus service staff.
- What
- A OnePlus 13s user reported a green line appearing on their phone screen.
- When
- The issue appeared shortly after the phone was purchased and the user reported the problem.
- Where
- Reported issues occurred in India.
- Why
- The user experienced a display issue, leading to concerns about the phone's reliability and warranty service.
User's Perspective
OnePlus Perspective
Issue Significance
User's Perspective
Experienced display malfunction shortly after purchase.
OnePlus Perspective
OnePlus says it's an isolated case, which was fully resolved
Customer Service
User's Perspective
Customer service was not helpful in the resolution of the issue.
OnePlus Perspective
OnePlus says this is a rare instance.
- Device
- OnePlus 13s
- Issue
- Green line on display
- Location
- India
- Warranty program
- Lifetime screen replacement (for green line defects)
- Service Response
- Questioned video evidence, advised monitoring