Archive · 14 Sep 2025
Quick Commerce Platforms Embrace Gamification to Boost Engagement
Quick commerce platforms, such as Instamart and Blinkit, are adding games and contests to make you shop more often.
These platforms, which originally focused on fast deliveries, now want you to spend more time on their apps.
They are using games like mini-games and contests to keep customers interested.
Gamification helps brands attract attention and helps the platforms make more money from ads.
Although quick commerce drives high frequency, profitability remains challenging, as both companies are seeing high losses.
This shift is also affecting delivery workers, with gamified incentives to encourage more work.
Quick commerce platforms are integrating gamification to boost user engagement.
Gamification includes mini-games and contests tied to product launches and promotions.
Platforms are using gamification to increase ad revenue and improve profitability.
Quick commerce drives higher purchase frequency, but profitability remains a challenge.
Gamification also extends to delivery workers, with incentives based on performance.
- Who
- Quick commerce platforms like Swiggy Instamart, Blinkit, and Zepto.
- What
- Are utilizing gamification to increase user engagement and revenue.
- When
- Ongoing, as platforms shift focus beyond speed.
- Where
- In the realm of quick commerce, primarily in India.
- Why
- To increase customer engagement and ad revenue, attempting to improve profitability.
- Main Players
- Swiggy Instamart, Blinkit, Zepto
- Purchase Frequency
- Quick commerce: 5-6 times/month; E-commerce: 3-4 times/month
- Average Order Value (Quick Commerce)
- ₹400-500
- Swiggy Instamart Revenue Contribution (FY25)
- 14% of parent Swiggy's revenue
- Blinkit Revenue Contribution (FY25)
- 26% of parent Eternal's topline