Archive · 13 Jan 2026
Salesforce Launches Redesigned Slackbot for Enterprise AI
Salesforce has launched a new version of Slackbot, which is now available to all eligible customers.
This Slackbot is designed to help businesses use artificial intelligence (AI) more effectively.
It can understand conversations and connected systems to assist users in their work.
The company says it's the fastest-adopted product in their history, helping employees save time.
Salesforce also emphasized that Slackbot doesn't store or train on customer data but retrieves information in real time.
Some third-party AI vendors have criticized recent changes to Slack's API terms, which restrict access to Slack messages outside the platform.
Salesforce launched the general availability of a redesigned Slackbot for enterprise AI use.
Slackbot is positioned as an agentic work operating system and a conversational interface for Agentforce 360.
The launch includes data security measures, with Slackbot performing real-time retrieval without training or storing customer data.
Internal data shows Slackbot is the fastest-adopted product in Salesforce's history, with employees saving several hours a week.
Salesforce executives highlight Slackbot's proximity and context-building abilities as advantages over competitors like Microsoft and Google.
- Who
- Salesforce, with CEO Rob Seaman
- What
- Launched a redesigned Slackbot for enterprise AI use
- When
- On Tuesday (specific date not mentioned)
- Where
- Globally, with eligible customers including IBM, GM, Amazon, OpenAI, and Anthropic
- Why
- To turn Slack into a core interface for enterprise AI and enhance productivity
- Company
- Salesforce
- Product
- Redesigned Slackbot
- Availability
- General availability
- Key Customers
- IBM, GM, Amazon, OpenAI, Anthropic
- CEO
- Rob Seaman
- Data Handling
- Real-time retrieval, no training or storage
- Internal Adoption
- Fastest-adopted product in Salesforce history
- Productivity Gains
- Teams saving several hours a week, up to 20 hours for some employees
