Archive · 1 Jun 2025
Bengaluru Couple Wins Refund After Railway Overcrowding
An elderly couple missed their train due to overcrowding and sued the railway.
They won a refund and compensation after a three-year legal battle.
The railway denied any responsibility and initially refused a refund.
The court ruled in favor of the couple, stating a deficiency in service.
The couple received a full refund, money for the hassle, and litigation costs.
An elderly couple sued the railways after being denied a refund.
The couple's coach was overcrowded, preventing them from boarding.
The railways denied responsibility and refused a refund.
The consumer commission ruled in favor of the couple after a three-year legal battle.
The couple received a full refund and compensation for deficiency of service.
- Who
- Purna Ramakrishna and Hymavathi, an elderly couple, and South Western Railway (SWR)
- What
- An elderly couple won a refund from the railways after being denied for a missed train.
- When
- March 29, 2022, for the train journey; the verdict was issued in March this year
- Where
- Krishnarajapuram (KJM) Railway Station, Bengaluru, India
- Why
- The couple could not board their train due to overcrowding, and the railway failed to provide a refund or assistance.
Couple's View
Railway's View
Overcrowding
Couple's View
The couple's coach was overcrowded, preventing them from boarding.
Railway's View
The railway denied the train was overcrowded.
Refund Eligibility
Couple's View
The couple was entitled to a refund since they couldn't board due to overcrowding.
Railway's View
Confirmed tickets are non-refundable unless canceled or a TDR is filed four hours before departure.
- Original Ticket Fare
- Rs 892.5
- Auto Fare to Station
- Rs 165
- Train Name
- Guwahati Express
- Date of Journey
- March 29, 2022
- Compensation for deficiency of service, mental agony
- Rs 5,000
- Litigation costs
- Rs 3,000
- Route
- KJM to Vijayawada
